Information about CityZenGuide

Terms of use

CityZenGuide terms of use

Last updated: March 1st 2019

Welcome to CityZenGuide !

Thanks for using our products and services (“Services”). The Services are provided by CityZenGuide, a private limited liability company established in France, and registered at the Paris Chamber of Commerce under number 840 082 515.

 

1. Terms of service

These Terms of service (“Terms”) govern the access or use by you, an individual, from within any country in the world, of websites, applications, content, products, and services (the “Services”) made available by CityZenGuide.

By using or accessing CityzenGuide’s Services, you agree to be bound by these Terms.

Please read them carefully, as they contain important information regarding your legal rights and obligations.

Failure to use the Services in accordance with these Terms may subject you to civil and criminal penalties.

Because CityZenGuide provides a wide range of Services, we may ask you to review and accept supplemental terms that apply to your interaction with a specific product, or service.

 

2. The Services

CityZenGuide provides an online platform that enables registered tour guides to list local activities for travelers seeking to experience such activities.

The Services are accessible at www.cityzenguide.com and any other websites through which cityzenguide makes the Services available (collectively, the “Site”) and any related applications (the “Application”).

THE SERVICES COMPRISE AN ONLINE PLATFORM THROUGH WHICH REGISTERED TOUR GUIDES MAY CREATE LISTINGS FOR ACTIVITIES AND TRAVELERS MAY BOOK ACTIVITIES DIRECTLY WITH THE TOUR GUIDES. YOU UNDERSTAND AND AGREE THAT CITYZENGUIDE IS NOT A PARTY TO ANY AGREEMENTS ENTERED INTO BETWEEN TOUR GUIDES AND TRAVELERS, NOR IS CITIZENGUIDE A TRAVEL AGENT OR INSURER. CITYZENGUIDE HAS NO CONTROL OVER THE CONDUCT OF TOUR GUIDES, TRAVELERS AND OTHER USERS OF THE SERVICES, AND DISCLAIMS ALL LIABILITY IN THIS REGARD TO THE MAXIMUM EXTENT PERMITTED BY LAW.

 

3. Amendments

As we are constantly improving our Services, we may modify the Site, Application or Services or amend these Terms, including the Service Fees, at any time and without prior notice. If we modify these Terms, we will post the modification on the Site or via the Application and/or provide you notice of the modification by email.

Changes to the Terms will be effective at the time of posting. Your continued access or use of the Site, Application or Services will constitute acceptance of the modified Terms.

 

4. Key terms

“Activity” means a qualified local visit, creative, outdoor, meal, wellness, or other local activity offered by a Tour Guide through the Services, either as a single experience (which takes place on a single day) or as an immersive experience (which takes place over multiple days).

“Registered Tour Guide” means an eligible Member who meet the necessary requirements to work as a professional guide and who makes an activity available for booking via the Services.

“Traveler” means a Member who books an activity via the Services.

“Member” means a person who completes CityZenGuide’s account registration process, including but not limited to Tour Guides and Travelers.

"Listing" means an activity that is created, submitted, listed or otherwise made available by a tour guide for booking via the Services.

“Booking” means a purchased order of activity offered by a Tour Guide and placed by a Traveler through the CityZenGuide Website in advance.

“Content” means text, graphics, images, music, software (excluding the Application), audio, video, information or other materials.

“CityZenGuide Content” means all Content that CityZenGuide makes available through the Site, Application, Services, or its related promotional campaigns and official social media channels, including any Content licensed from a third party, but excluding Member Content.

“Member Content” means all Content that a Member posts, uploads, publishes, submits, transmits, or includes in their Listing, Member profile or CityZenGuide promotional campaign to be made available through the Site, Application or Services.

 

5. Eligibility

The Services are intended solely for persons who are 18 or older. Any access to or use of the Services by anyone under 18 is expressly prohibited. By accessing or using the Services you represent and warrant that you are 18 or older.

 

6. Relationship of the Parties

IF YOU CHOOSE TO CREATE A LISTING ON CITYZENGUIDE, YOU UNDERSTAND AND AGREE THAT YOUR RELATIONSHIP WITH CITYZENGUIDE IS LIMITED TO BEING A MEMBER AND AN INDEPENDENT, THIRD-PARTY CONTRACTOR, AND NOT AN EMPLOYEE, AGENT, JOINT VENTURER OR PARTNER OF CITYZENGUIDE FOR ANY REASON, AND YOU ACT EXCLUSIVELY ON YOUR OWN BEHALF AND FOR YOUR OWN BENEFIT, AND NOT ON BEHALF OF OR FOR THE BENEFIT OF CITYZENGUIDE.

CITYZENGUIDE SHALL NOT CONTROL, AND HAS NO RIGHT TO CONTROL, YOUR LISTING OR ACTIVITIES, or any details in connection with any Listing or Activity.

You acknowledge and agree that you alone are responsible for any Listing you submit or post, for your Experience, and for any offline activities associated with your Listing.

When Travelers and Tour Guide make, receive, or accept a booking through the Services, they are entering into a contract directly with each other. CityZenGuide is not a party to any transactions between the two parties.

Tour Guides alone are responsible for the Activities they submit, List and provide. CityZenGuide merely provides the Services and is not itself an operator or provider of tours, activities or travel services.

CityZenGuide does not own, sell, resell, furnish, provide, manage and/or control any such Experiences. CityZenGuide’s responsibilities are limited to making the Services available through its Site and Application.

AS A MEMBER YOU AGREE NOT TO DO ANYTHING TO CREATE A FALSE IMPRESSION THAT YOU ARE ENDORSED BY, PARTNERING WITH, OR ACTING ON BEHALF OF OR FOR THE BENEFIT OF CITYZENGUIDE, INCLUDING BY INAPPROPRIATELY USING ANY CITYZENGUIDE INTELLECTUAL PROPERTY.